Trading Terms & Conditions


We may vary our Terms & Conditions from time to time and all Purchases & Credit will be subject to the Trading Terms & Conditions in force at the date of Invoice.  The current Terms and Conditions will be available for viewing on the Account Customer area of our Website. All New Customers must pay for their orders in advance before goods can be supplied. Where Credit has been approved terms are Strictly 14 days from invoice date unless otherwise offered in writing by Shade Wholesalers. We reserve the right to close any credit accounts that remain inactive for 12 months.  If ownership of your business changes, you must advise us in writing.  Any Invoices issued will be your responsibility until we are notified and your outstanding invoices are paid for in full.


We offer Free Delivery for orders to customers in close proximity to our Brisbane Warehouse

(Brisbane, Gold Coast, Sunshine Coast, Gympie, Toowoomba etc – standard courier delivery areas only)

Note: In the Free Delivery area a $10.00 excess freight charge applies to packages over 2 Metres in Length.

For Customers outside the Free Delivery area we offer a “Freight Rebate” to assist with transport costs –

We will “Rebate” $2 per $100 spent on purchases whether you use your freight company or ours.

Fabrics over 2 metres in length where possible will be folded to reduce freight costs.

You must advise us at time of ordering if you do not want fabrics folded.

Waterproof Shadecloth will not be folded as this may cause damage to the coating.

Goods that are forwarded on Customers preferred Freight Company are at the risk of the Consignee and we accept no responsibility for loss or damage in transit.

Wholesale prices only apply to invoices paid by due date. The due date is shown on all Invoices.

Invoices unpaid by due date will be re-issued at Trade Price. (Trade Price is 20% Higher than Wholesale Price)

Once an invoice has been re-issued at Trade Price, further orders will not be filled until payment is received in full.

Repeated failure to pay by due date will cause Credit Account to be closed.

Any unpaid invoice reaching 14 days past due date will be re-issued at Retail Price (25% Higher than Trade Price)

Any unpaid invoices reaching 28 days past due date will be put into the hands of our Debt Collector who will pursue the outstanding debt plus any other costs incurred in recovering the debt.

For your convenience we accept most major credit cards for payment of accounts.

Prices will be charged at the current rate as at date of invoice. Prices are subject to change without notice.

GST will be shown as a separate item on invoices.

All orders under the Wholesale value of $200 will be subject to a $10.00 handling charge.

Return of Goods – Goods will only be accepted for credit once prior consent has been obtained from Shade Wholesalers.  All claims must be made within 7 days of receipt of goods.

All freight & handling charges are payable by Customer.

A restocking fee of 10% of the value of goods returned will be charged with a Minimum charge of $50.

Shade Wholesalers will not be liable for any consequential loss or damage whatsoever arising from use of any products supplied.  Please examine all products thoroughly for faults BEFORE use as we will only be responsible for replacement of faulty product & not for claims for any fabrication & or installation costs etc.  Note:  Shadecloth is “heat sensitive” so therefore should not be stored or “worked on” in the hot sun or on hot surfaces such as hot concrete.  Shrinkage of fabrics can occur – this is normal and is not covered by Warranty.

Any product information or recommendations made by Shade Wholesalers is done in good faith from information supplied by manufacturers.  However, we accept no responsibility whatsoever for recommendations made.   Please refer to your Engineer for confirmation of suitability of any product for your installation. Shadecloth percentages quoted are generalizations & refer to approximate UV protection factors.

Warranty & Technical information supplied is a summary only.  A full copy of the Manufacturer’s Warranty Conditions & Technical Specifications can be supplied on request.

Title – Australian Shade Wholesalers Pty Ltd retains ownership of all goods supplied until full payment is received in accordance with these Terms & Conditions. For the purpose of contract law this contract is deemed to have been made in Brisbane Qld Australia.

All product warranties provided are covered by the manufacturer of the item, Australian Shade Wholesalers accepts no responsibility for any warranty claims.
Manufacturers require all warranty claims be made in writing (emailed) with as much information provided as possible and pictures where relevant.

Australian Shade Wholesalers declares that it collects information about its customers to assist in promoting and selling its products and services, processing orders and improving customer service and company development.
Australian Shade Wholesalers does not disclose information about customers to any other person except as required in the ordinary administration of its business or by law.

By providing your personal information to Australian Shade Wholesalers you acknowledge and consent that we can use your information for such purposes and that you will inform us in writing if you do not want your personal information to be used for these marketing purposes.

For more Information on all our policies visit the “Company Policies” section of our website